I am posting to see if people can offer me some words of advice. I have been a head for two and a half years in a good school with hardworking staff. I have a positive relationship with the staff although I am not always sure that I have got the balance completely right! In general the parents are very supportive but I do have a few who aren't - I know that I am lucky that there are only a few! However, they do make my life very tricky at times and I currently have a difficult situation I am dealing with. What I find so difficult is the stress that these situations make me feel - I haven't been able to eat all day, I feel sick and anxious and my mouth is dry. I can't get on or focus on anything and am wasting time because I can't settle to things. I do not like confrontation and find it difficult. I have managed not to cry so far today but feel very close to it. I really don't want to go in tomorrow and face it. I know that these situations are going to continue to occur during my time as a head if I continue so my main question for all you experienced heads is 'how do I build up my resilience emotionally to these situations and to confrontation?' Any comments or advice very gratefully received.