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Login issues

Discussion in 'Welcome lounge and forum help' started by dmorgantini, Mar 2, 2016.

  1. dmorgantini

    dmorgantini Guest

    Hey all,

    If you're having troubles logging into community right now, you can visit http://www.tes.com, log in there from the masthead and then come back to community. There is a current issue that we are working to solve around the community login page.

    Thanks,

    David
     
    sabrinakat likes this.
  2. Didactylos4

    Didactylos4 Star commenter

    sneaking in the back door has always been fun
     
  3. RedQuilt

    RedQuilt Star commenter

    Hello David,
    Sorry to be the bearer of bad news but your solution doesn't work. Coming in through Jobs does though.
     
  4. TES_Rosaline

    TES_Rosaline Administrator Staff Member

    Thank you for letting us know @RedQuilt.

    Sorry for any inconvenience caused.
     
  5. dmorgantini

    dmorgantini Guest

    How about now? Things should be clearing up?
     
  6. dmorgantini

    dmorgantini Guest

    PS: Welcome to our new Registration! (tada!)
     
  7. RedQuilt

    RedQuilt Star commenter

    I thought it looked a bit different! :)
     
  8. Didactylos4

    Didactylos4 Star commenter

    Don't celebrate too quickly
    I'm getting this a lot of the time when logging in
    upload_2016-3-2_18-27-13.png

    But after testing I think I know why ;)
     
  9. dmorgantini

    dmorgantini Guest

    Sorry, we are trying to work through various issues right now. Everything should be back to normal very shortly (I hope)
     
  10. Didactylos4

    Didactylos4 Star commenter

    I like the hope
     
  11. Spiritwalkerness

    Spiritwalkerness Star commenter

    Can I be a really gumpymare and say...why did we need a new one? I've had a real bobbins of a day, so the new registration can be my whippingboy :p
     
  12. Lara mfl 05

    Lara mfl 05 Star commenter

    Yes! :D I managed to log in successfully after failed attempts earlier in the day!
    Does this mean we will now stay logged in unless we log ourselves out @dmorgantini ?
     
  13. Didactylos4

    Didactylos4 Star commenter

    At a guess because the old one kept hiccuping
     
  14. Spiritwalkerness

    Spiritwalkerness Star commenter

  15. RedQuilt

    RedQuilt Star commenter

    @dmorgantini The log in seems to be working, for me at least, now but the 'remember me' function isn't. Just thought I'd flag that up.
     
  16. dmorgantini

    dmorgantini Guest

    So the major fixes that came in yesterday was that the login issues that we suffered yesterday and a couple of months back won't happen again. And you will no longer be randomly logged out; we finally got to the bottom of that one! Additionally we've made it much easier for us to improve and fix login issues as they come up. Remember me 'works' to the same standard it worked before, which is to say, not well. We will be fixing that in the very near future. You will see a very noticeable change when it comes around.

    If you have any problems with logging in (including being refused inspite of being sure you typed the right password) please raise it with me or here.
     
  17. Lara mfl 05

    Lara mfl 05 Star commenter

    Ditto. Though I see from the post below yours RedQuilt, that the 'team' are aware and on the case.:)
     
  18. RedQuilt

    RedQuilt Star commenter

    It's quite a relief, in a way, to know that it's not just me :)
    Glad the tech team know and are working on it.
     
  19. TheoGriff

    TheoGriff Star commenter

    .

    I find that the Remember Me function works perfectly, remembering me and automatically filling in my password every time. On PC, laptop, 2 different types of tablet and on an Android phone.

    Well, it works as long as I don't actually click the Remember Me box. As long as it's blank, works fine in remembering me.

    ;)

    Best wishes

    .
     
  20. Flere-Imsaho

    Flere-Imsaho Star commenter

    @dmorgantini Sorry to be the bearer of bad news but today I have been logged out swapping between forums and the "remember me" function isn't working.
    I'm using safari.
     

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