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Locked account?

Discussion in 'Welcome lounge and forum help' started by lunarita17, Jul 18, 2020.

  1. lunarita17

    lunarita17 New commenter

    Hello TES

    My original account seems to have been locked with no warning.
    It was created years ago and I don't have access to the email account.

    Any suggestions please?
     
  2. dumpty

    dumpty Star commenter

    Did that happen yesterday? Happened to me too and for no real reason at all. Fortunately I updated the email a while ago.

    (I hope it isn't someone deliberately targeting posters...)
     
  3. Rott Weiler

    Rott Weiler Star commenter Forum guide

  4. lunarita17

    lunarita17 New commenter

    Yes, dumpty, it was yesterday

    I tried emailing them but they just sent a password reset email, which I had already tried and which is, of course, pointless given that I canot access the email account - which I did explain to them.

    Oh well, maybe it's time to find a new hobby.
     
  5. Rott Weiler

    Rott Weiler Star commenter Forum guide

    hmm, I guess the lesson of that for others is to make sure the email address we have registered against our Username is up to date so that we can a Password reset if necessary.

    Easy to check and update

    upload_2020-7-20_15-32-38.png
    upload_2020-7-20_15-33-48.png


    upload_2020-7-20_15-36-11.png
     
  6. install

    install Star commenter

    Be very very careful. I received some poor advice years past from TES Support Team who told me to set up an entirely new account . What should have happened is for the old account to have been deleted first. Needless to say it was sorted in the end.
     

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