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Locked account!

Discussion in 'Welcome lounge and forum help' started by yoda92, Jul 20, 2019.

  1. yoda92

    yoda92 New commenter

    Hi, I got a request to change my password, I changed it, but now seem to have this new account.
     
  2. marlin

    marlin Star commenter

  3. harsh-but-fair

    harsh-but-fair Star commenter

    You opened this account in 2011, so not really 'new'.
     
  4. TES_Rosaline

    TES_Rosaline Administrator Staff Member

    Hello @yoda92, the Customer Services Team should be able to help you if you are having problems with your account. Have you already contacted the team via help@tes.com? Thank you @marlin for flagging the post.
     
  5. jubilee

    jubilee Star commenter

    I tried to log in less than an hour ago and was also told that I had a locked account and needed to change my password. I'd love to know what triggered the locking. Had someone tried to hack my account?
     
  6. jubilee

    jubilee Star commenter

    I just rang the TES number on the confirmation email after I changed my pasword. It would appear that the account is locked after unsuccessful attempts to log in. Earlier today I was trying to post on my tablet and got the password wrong a couple of times because of hitting the adjoining letters on the small keyboard display.
     
  7. yoda92

    yoda92 New commenter

    Hi, harsh, that's the point. I am yodaami2, but every time I try to get on on this device it makes me change my password and assigns me yoda92 who has no history. I can't see my likes or posts etc. Anyway I'll get onto the help desk.
     
  8. yoda92

    yoda92 New commenter

    Not done so yet, will do, just so busy planning holiday stuff. Thanks for the response. It's not too big a deal as I can still access old account on my iPhone.
     

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