Just had a text requesting to cancel a lesson at less than an hour's notice for a not particularly important reason (mum is sick, and child wants to go out with the other kids). I have had a slight issue with this sort of thing previously, and at present don't charge for cancellations, as I would feel awkward asking people for money for services not rendered. I do however get new enquiries which I put off as I am full, so I am starting to get rankled about it. I was thinking of putting in a policy from September that 3 late lesson cancellations (less than 24 hours notice) will mean tutees are then placed on the waiting list, giving someone already on the waiting list the slot. What do people think? I understand that people occasionally get ill or something else comes up, but I think people are capable of giving 24 hour notice of this in general. At present I get the feeling that at present some customers don't see it as a commitment.