One of those PPI calls. Unfortunately I just couldn't remember the name of the bank. So she then had to read through the list of names of banks to see if she could prompt my memory. I thought I might have had a credit card with Lloyds. But I could only be 5/10 sure. And the mortgage? Oh, dear. Now who was it? Could she perhaps name some building societies for me, please? You see my husband dealt with all that. Is he here? No. No. He's not here. Well, we're divorced. What about Debenhams. I had a store card with them! That's the same as a credit card. Isn't it? Oh, it isn't. I never knew that. I just spent the money. I didn't pay the bill, you know. A loan? Hmm. Well, I'm 60 now. How am I to remember? Yes, yes! I remember. The mortgage was through a broker! Yes! Oh, I have it. The Coop. The Coop doesn't do business with you? Oh, dear. Do I want to go ahead with the Lloyds credit card? Give my details? Oh, I don't know. Was it Lloyds? Was it though? I'm not absolutely sure. Would it be fair when I'm not sure? Oh, let me think. Give me a minute. You do know it wasn't in my name. I mean I wasn't the primary card-holder. Wouldn't it be my ex who should claim? Is that right? Or can I claim? What do you think? That was 15 minutes. She was good enough to wish me a nice day. And I did have quite a nice conversation. But I probably do deserve a smack.