Our school has a computer network. It is run by the network manager and other technicians and a trainee. For upwards of two years now, since I arrived as a teacher, we have been plagued by a slow network, network crashes, a network that is difficult to navigate around, icons all over the place which aren't needed and ones we do need that are hidden away, students' coursework not recoverable even through back-ups are supposed to be taken regularly, folders that don't appear to be mapped properly, students able to install their own programs, daily even and a Network Manager who starts talking boll***s aggressively when you try to have a conversation with him. He rarely seems to communicate, has not engaged in meetings to discuss the issues and frankly, for someone who has had complete autonomy, a huge amount of money to spend on infrastructure, has had many years to sort out issues and is well-paid (£35K +) I think he does not know what he is doing and needs to be moved on. I was promoted to HoD at Christmas, and one of the big discussion points at my interview was the network and dealing with its failings. The school has struggled for a long time because like many schools, the management are teachers and do not have the technical skills to talk sensibly with the network manager. I am determined to tackle this once and for all, having being asked by the Head to take responsibility for this, with the Head's full blessing, support and backing. The Head has asked me to submit a plan, so by September we will have a network we can use with confidence. I am looking at options. I want to start the process by bringing in a third party network company to essentially OFSTED the network, to see if it is being run properly, to highlight strengths and failings, to give us a professional, independent view by experts on whether my feelings about the Network Manager are justified or whether there are other issues, and most importantly helping us to produce a road map to improvement. I have identified a number of companies who have said they can do this but wonder if anyone has any recommendations.