I was badgered and badgered and badgered about something yesterday in a situation when I was already up to my eyes. I offered several solutions to the issue but none of those was what this person wanted to hear, and in the end I got fed up and really cross. I know on TES all SMT are bullies but no one ever seems to see things from the other side. So - do you keep cool all the time? Something I have learned is that I need to say "Not now". I am sure things could have been dealt with much better if I had done that.