Excellent post. I think a job should be costed according to the time resources needed to do it. By that I don't mean the time it takes some genius to do it either (would you just mind running this 100m in 9.6 seconds please, after all Usain Bolt does it?) and if there is directed time available for a staff member to do it, it should be done. A clear distinction should be drawn between directed and voluntary tasks. One pre-ofsted I was 'expected' to produce a 'departmental handbook' which had to contain everything, and took forever. Needless to say it was never looked at by anybody, and binned about a year later. My killer line to managers who are vague about the time it needs to do something, or if the task is directed or not, or if it is an 'expectation', is to say 'I'll put it on my list of things to do'. That puts the manager a bit on the back foot, and they are then reduced to rambling on about 'professionalism', which roughly translated in that context means 'bend to my will'.