I've just been made Head of Department (a department of 7 - a tough, low-achieving school). The last proper HoD (a few years ago now, there have been staffing issues) was lovely, hard-working woman who did everything. I feel rather like the department's been a bit spoiled - if staff-members didn't do something/didn't do it right, the HoD just did it for them: "It's just easier to do it myself." So there's now this general sense amongst the weaker teachers of, "If I can't be bothered to handle this child/this problem, I pass it up." I'm coming into this now as the youngest member of department (27 and teaching 4 years) and I'm worried because I desperately want to be tough, and get people to be more accountable for their own classrooms. But I don't want to be a bull in a china shop and stomp in telling everyone they're **** and need to sort their lives out. How do I find the balance?