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Help with Microsoft Office

Discussion in 'Personal' started by Gemma19810, May 21, 2011.

  1. Hi my laptop recently crashed and I had to restore it to factory settings. The problem is that i have reloaded Microsoft office and it is working fine for new documents but when i want to open a previously created document it is asking for a product key. I have tried the key off the box that i own but it is not working.
    Please does anyone have any ideas to help me

  2. lilachardy

    lilachardy Star commenter

    Right click on the document, choose open with...

    And make sure you choose your new version.
  3. Thanks that seems to have sorted it

  4. lilachardy

    lilachardy Star commenter

    Lucky guess!

    Did you have the option to always open that type of file in that way?

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