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Help required please

Discussion in 'Tes Authors' Group' started by amandajacko, May 26, 2017.

  1. amandajacko

    amandajacko New commenter

    Morning ,

    Apologies if this is in the incorrect forum but I have never posted before.

    I have just purchased two quite expensive resources online , (the money has been taken from my bank account as I have checked), but they are not appearing in the "my products" section of my page as was directed upon completion of the transactions. What should I do now/where do I go from here?

    Any/all advice would be gratefully received.
  2. Krazikas

    Krazikas Occasional commenter

    1. email help@tes.com
    2. Click on the resources you bought page and click on the report a problem with this resource and described what happened.
    3. Contact the seller to alert them using the conversation facility.
    mathsmutt likes this.
  3. amandajacko

    amandajacko New commenter

    Thanks very much for the assistance.

    Much appreciated.
    Krazikas likes this.
  4. amandajacko

    amandajacko New commenter

  5. amandajacko

    amandajacko New commenter


    Apologies for contacting you again BUT I have followed the steps you advised to try and resolve the issue and I have had no contact yet from either the seller or the "help" team. How would you advise I progress?

    Kind regards,

  6. Krazikas

    Krazikas Occasional commenter

    I will contact someone for you.
  7. Krazikas

    Krazikas Occasional commenter

    I have sent an email to Natalie at TES who assists authors. She is usually very responsive and quick to sort out problems. However, with it being a bank holiday weekend I am not sure how quickly she will be able to respond. Hopefully, someone at TES will take a look at the forum sometime soon!
    @jemmadaniels, @TES_Natalie
    Member since 2016
    Last edited: May 28, 2017
  8. Krazikas

    Krazikas Occasional commenter

    Have you tried going to the downloads section on your TES site and then clicking on my purchases?
    mathsmutt likes this.
  9. amandajacko

    amandajacko New commenter

    Yes I did but it neither of my purchases appear there. Many thanks though.
  10. amandajacko

    amandajacko New commenter

    I very much appreciate all your help.
    Krazikas likes this.
  11. Krazikas

    Krazikas Occasional commenter

    Has Natalie been in touch with you? She said that she had sent you an email.
  12. amandajacko

    amandajacko New commenter

    She has, many thanks again.

    Krazikas likes this.
  13. Krazikas

    Krazikas Occasional commenter

  14. This happened to me. I think I was advised to go to the page and download each resource individually as that worked.
  15. amandajacko

    amandajacko New commenter


    Yes that's what I was advised too but there are approx. 40 individual downloads with this resource! Haha. All sorted now though.
  16. mrajlong

    mrajlong Senior commenter

    Downloading bundles has caused issues with some of my buyers too...

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