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Help requested with Google Photos please

Discussion in 'Personal' started by TheoGriff, Sep 3, 2015.

  1. TheoGriff

    TheoGriff Star commenter

    Up to now, any photo that I take on my mobile phones automatically get loaded into Google Photos once the phones are in wifi. Within 15 minutes of coming home, they are available on my computer.

    But suddenly that has stopped. Not just with one phone - I could believe in an individual malfunction - but in both.

    Nothing since 25 August.

    Normally I click on to the icon for Photos while I am in my Googlemail on the computer, and a new tab comes up with them. But nothing now.

    Google Photos, not Google+

    I can get the photos onto my computer by selecting individually on my phone and then sharing/uploading to Google Photos, but the automatic element has disappeared. On both phones.

    Does anyone have any idea why this is happening, and how to revert to the previous automatic uploading?

    Thank you.

    ___________________________________________________

    Meet Theo on line on the TES JobSeekers Forum, where she answers jobseeking and careers queries regularly each week.
     
  2. blazer

    blazer Star commenter

    Are you on one of those free offers for the cloud? If you are has it run out and now they expect payment?
     
  3. TheoGriff

    TheoGriff Star commenter

    Thanks for the suggestion, blazer, but no . . . in fact two different phones registered in two different countries.

    An annoying mystery.

    Best wishes

    ___________________________________________________

    Meet Theo on line on the TES JobSeekers Forum, where she answers jobseeking and careers queries regularly each week.
     
  4. dominant_tonic

    dominant_tonic Established commenter

  5. TheoGriff

    TheoGriff Star commenter

    Thanks dom-tom, I'll have a look later when I get back from school.

    I actually pay for Google data storage for the photos . . .

    Best wishes

    ___________________________________________________

    Meet Theo on line on the TES JobSeekers Forum, where she answers jobseeking and careers queries regularly each week.
     
  6. TheoGriff

    TheoGriff Star commenter

    I read the article,dom-tom, and then started looking through my photos. It seems that Google has been uploading and storing two copies of every photo in the last 15 years!

    I have started deleting and that seems to have solved the problem, so thank you very much for that link.

    Best wishes

    ___________________________________________________

    Meet Theo on line on the TES JobSeekers Forum, where she answers jobseeking and careers queries regularly each week.
     
  7. dominant_tonic

    dominant_tonic Established commenter

    You're welcome. Glad you have sorted it.
     

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