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Help please

Discussion in 'TES Authors' Group' started by joannammarsh, Nov 9, 2017.

  1. joannammarsh

    joannammarsh New commenter

    @tesAuthorTeam - please can you help...I've created a Children in Need 2017 Assembly and have had feedback to say that some of the slides are blank or don't work...when I check this, they all work perfectly. Is there any way you could check the resource and advise if I can do anything? I've also had a poor review, can this person be refunded? Do you know who has purchased this already, as it is a charity resource relevant to this week and next I am keen to resolve as soon as I can and to right any issues and reissue to people who have already purchased this....thanks in advance. Jo Marsh
     
  2. jemmadaniels

    jemmadaniels New commenter Staff Member

    Hi @joannammarsh I have checked your resource and I think it could be the video file format on slides 5, 6 and 7 that may be causing an issue. In .PPT it looks like a big black square, and says 'we cannot not play this media object' when clicking on it. This may be what the reviewer is seeing also. Please could you email authors@tes.com directly to discuss this further and they will help you out.
     
  3. joannammarsh

    joannammarsh New commenter

    Many thanks, I've just emailed them...
     

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