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help please with Operations Management

Discussion in 'Business studies' started by slimmerwithin, Jan 23, 2011.

  1. I am an NQT in my first few weeks of teaching and I have to teach Ops Management to my AS classes. I have never taught this before and didnt actually study it as part of my degree (which was yonks ago in any case), so I am struggling really to get a handle on this myself to be able to teach it effectively. I have read a few text books, but it seems a really dry topic and I cant enthuse myself so I am struggling to see how I will be able to enthuse my students.
    I am sure that this subject can be made to be more interesting, but I just cant seem to grasp where to start. Is there anyone out there that can help bring it to life for me with some real life scenarios, intersting resources, or even some powerpoints, worksheets etc that may help me along the way.
    I would really be so grateful. Thank you
     
  2. I am an NQT in my first few weeks of teaching and I have to teach Ops Management to my AS classes. I have never taught this before and didnt actually study it as part of my degree (which was yonks ago in any case), so I am struggling really to get a handle on this myself to be able to teach it effectively. I have read a few text books, but it seems a really dry topic and I cant enthuse myself so I am struggling to see how I will be able to enthuse my students.
    I am sure that this subject can be made to be more interesting, but I just cant seem to grasp where to start. Is there anyone out there that can help bring it to life for me with some real life scenarios, intersting resources, or even some powerpoints, worksheets etc that may help me along the way.
    I would really be so grateful. Thank you
     
  3. Find some businesses they identify with then perhaps have a research project - how do these firms use technology, what is their customer service like? Fashion industry is excellent for examples of different operational decisions - compare Zara, Primark, River Island etc. Good series on just now with Mary Portas (BBC2 I think) - undercover shopper which can be used as a lead in to customer service.

    Most manufacturing industries will use a form of JIT/Kaizen check websites for details.

    Hope this helps.
     
  4. lord sutch

    lord sutch New commenter

    When introducing quality, I use the Monty Python Parrot sketch to illustrate the problems of selling poor quality products (a dead parrot). This hooks them into the lesson.
    There is also an amazing video (below) about the 'unbreakable' phone, which the presenter manages to break. I then draw out how this would affect the reputation of the brand.
    On the Tutor2u website is an amazing video which shows Pizza's being made at Goodfellas. Great for discussing production methods and you can also draw out motivation by asking the students how they think the staff on the production line feel...
    http://news.bbc.co.uk/1/hi/programmes/click_online/8450385.stm
     
  5. Hiyah
    All my final year options of my degree were OPS MAN and I teach an AS class now. Can you get a trip round a factory? We went to Toyota (Derby), they do a free escorted tour. Ring round factories in your area - forget the food ones they say no beacuse its a "clean area." Or failing that can you get a factory manager in to talk to your group?
    If you are doing the AQA you can have some fun with the customer service element. Google "customer delight" and start some discussions about what they consider to be good customer service. Lots of good fun stuff on the web with this. You can role play taking things back to shops - my students really enjoy this - depend on your group though. Get their experiences of customer service, let them do the work and draw the knowledge out of them.
    For quality you can show clips of bungee jumpers on You tube and discuss the importance of quality straps. Quality is very simple. Give them broken things or discuss things they have had that have broken. How did they feel, did they want to buy from that manufacturer again? Draw up a hit list of which companies are worst.
    We did Denby for quality. The company design quality in (assurance) and they inspect quality in (control). What do they do with all the waste? It's all recycled to make more. OH HO what's that a lump of play Doh???? Yes get interactive with the group! Challenge them to make something from Play doh, someone is the quality inspector and squashes the bad ones. Make new things from old. Discuss cost implications while you do this (depends on your group again). This can lead into raw materials, decline of Primary sector, use of resources and customer perception based on quality.
    Find more ideas at: www.revisionstation.co.uk
    Regards

    Sarah
     

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