I am the FS and KS1 leader in a primary school and a member of SMT. I have to do performance management reviews with my team, most of whom are very easy to work with. However I have 1 member who is well known throughout school as being 'hard work'. She is very negative about any changes and negative generally ! She is not willing to adapt her teaching or planning. She complains about everything in school and gets upset about seemingly very unimportant things. My first review with her was fine, but only really because she led it. I am new to all of this and I am keen to show my Head that I am willing to try different ways to manage her. Can anyone advise me on how I can set targets with her that she is happy with but are also realted to areas we want her to work on e.g the way she talks to people, being more open to adapting planning etc.