Thank you for this. Is there a formal procedure/guidance for teachers making complaints against parents? Our "standards" are that we should work 'with' parents, but there are some who are verbally aggressive/violent, then cover their backs by complaining against the teacher. Whatever the outcome from those listed, in such a case the teacher is scarred. I know there is an action against governing bodies/head teachers for failures in duty of care to an employee, but if one has a good relationship with one's h/t, one wouldn't want to take such an action.