This is so frustrating. Our parents left a trust for my sisters and me to inherit. We were made trustees in January and asked an IFA to advise on the best way to deal with it. The Pru would not deal with him without further written authorisation which we provided but they still won't respond. We have phoned and been promised a response in 48hrs but this deadline has come and gone with nothing on two occasions now. We don't know if a solicitor's letter helps in these circumstances - does anyone know. I favour a further written request both from us and from the IFA but would go with the solicitor's intervention if I thought it would help.