This is an email from a student who has a history of not speaking or working. She behaved in this way a few days ago, Miss Newbold, I am sorry about the way I acted in your lesson today. I realise that it is not acceptable for me to just refuse to talk to you and work, like I did today. I am really trying but sometimes it is really hard for me to. I have emailed you instead of apologizing verbally because you seem really upset with me and I couldn't face you to talk to you. I'm sorry for everything. I promise you that I will try much more next time. (name) I replied because I didn't know what else to do, (name) I know how hard it is for you to talk sometimes, but even when your not wanting to work, you will have to. If you need help then just ask me, I am not going to say anything nasty to you as I thnk you might think I will sometimes, but I am your teacher and I am here to help you with anything that I can. It is not acceptable for you to just refuse to talk to me and to refuse to work. I understand that you might not feel comfortable with talking to me sometimes, maybe next time this happens, instead of talking to me, type it into a word document or something and get me to come over and read it, that way I will know that you are not in a mood to talk and I will find out what is wrong, then I can help you. If you try more then I will really appreciate it. I want you to do well and I know you can, you just have to try. Miss Newbold. What do you think of this? Helen.