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Downloading from TES

Discussion in 'Welcome lounge and forum help' started by richsim, Jan 11, 2019.

  1. richsim

    richsim New commenter

    I am using Safari on my MAC computer to download from TES and has been experiencing some problems since the last couple days....each time i tied to download a file it just stays in a state of downloading no matter the length of time I give it. Prior to this i've not had any issues before.
    Can anyone advice, please?
    Thanks in advance....
  2. Setsugetsuka

    Setsugetsuka New commenter

    I'm not sure why it is happening, but the same happens in Internet Explorer. However, it does work when using Google Chrome, so I'm guessing maybe TES isn't fully compatible with some browsers?
  3. TES_Rosaline

    TES_Rosaline Administrator Staff Member

    Hello @richsim, are you still having problems downloading? Have you logged the issue with the Customer Services Team? If not, please can you email help@tes.com. The site works best on Chrome. Do you have ad blocker software, if so please can you let the team know. Thank you.

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