I am a successful tutor with a long waiting list. I have had at the top of my waiting list a family with two children, for nearly a year. With the exams approaching I am soon going to have spaces, but I really don't want to proceed with this family. They first contacted me because they are friends of an acquaintance of mine. From the initial phone call I got the impression that the Mother was very demanding - the gist of her words were that she wanted to meet me 'to tell me how they wanted things done'! I contacted them again a couple of weeks ago to offer a space. I had to chase them again to confirm or refuse the space as they did not respond. Then I got quite a curt email from the mother saying they wanted the space but demanding that I make the time a bit earlier in the evening (I had already explained that I only work from 6.30pm due to having children of my own). She also demanded that I give them a discount as she had two children attending (at separate times) insisting that this was standard practice, and a further discount because the younger one is only in Year 7. I politely explained that the times and prices were set, reminding her that I have a waiting list so don't feel the need to offer discounts. It was really the tone of her email rather than the requests that annoyed me. I asked her to let me know by Thursday if she wanted the place. I heard nothing for 3 days and very last thing Wednesday evening (11pm) she sent me an email sating they want the place, despite being disappointed with the price etc - why leave it until the last minute?!!! I just have a really bad feeling about this family. I think it will be demands all the way and the mother is high maintenance. I am in the fortunate position of having about 20 others on my waiting list and several new enquiries every week. My question is really - HOW DO I GET OUT OF THIS ONE?! I don't want to cause bad feeling or offence if I can help it, but the thought of dealing with these people is very unappealing. Any suggestions appreciated, thank you.