Dear Tom, My colleague and I share a year 12 class, in which there are several difficult individuals. Examples of behaviour include refusing to do the task set (either by saying they're not going to do it, or being more subtle and just copying notes from the book instead of whats set), general sneering, and disrespectful attitude towards us. The main reason being used is "I don't learn this way". I've tried to get across that copying from the book both to learn and to revise is, while useful initially, limiting their understanding (data from tests backs this up). I've tried to be encouraging, and this is usually thrown back in my face. I have quite a hard shell but this class are really getting to me! Any effort I make feels like it's being wasted, and the students that would get on well are being negatively influenced. Other comments are along the lines of 'you haven't taught this', and 'you didn't explain it well enough'. If this is the case then I'm always happy to sort it out, but it seems we can't please them! I have a feeling that I just need to toughen up, ask them to leave when they're not doing the activities etc.. Parents have rung in complaining that we're not putting on extra revision sessions after school! (My colleague did; they were poorly attended so we stopped), and two have said they think we don't care enough. In both cases, these are parents of students that will not take responsibility for their own learning, will not ask for help in class, nor arrange appointments (as offered) for individual help. It's got to the point where several students refused to take additional coursework opportunities offered in class time, despite being told they needed the extra marks - a general can't be bothered attitude. It was all set up ready to go, and they would've only missed part of a revision session. We've still got the rest of the summer term with this class teaching them A2 material, so I'd really like some advice (or a kick up the bum!) on how to deal with them. Ultimately, I/we do care, and we want to do the best we can by them, but the feeling is very negative at the moment and I'd like that to change. Many thanks.