Dear Tom, I'm an unqualified English teacher at a secondary academy with challenging students. I have seen that they can work well and behave with other teachers. I have no experience and started work in January. I was given until February to observe/team teach a few lessons. I now have a class in each year 7-11 and am struggling! Although I appreciate this is probably normal I would be grateful for any advice on behaviour management. I am a young female of quite a timid nature. Other teachers have advised me to get louder however I feel when I do shout more they listen less. I am more inclined to try to get to know the students and give them the responsibility for their own behaviour however those in the class that want to learn are struggling because of the distraction. I follow the academy's sanctions but find it extremely hard when it is a lot of the class to pick people out. My board is constantly full of names! (I give out merits as much as punishments which I feel helps slightly). Any advice for a completely new teacher!