I am applying for the position for Year Coordinator and I am preparing myself for this possibility. What would I do if a disgruntled parent approaches me because one of my teachers has breached the policy? My gut feeling is to support my staff no matter what, but listen carefully to the parent's concerns and suggest we set up a meeting to discuss it further. Is it my position to then 'discipline' the teacher by reminding her of the code of conduct? Please can someone give me some advice on this issue.