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Dashboard issues

Discussion in 'Tes Authors' Group' started by MissEHoney, Feb 25, 2020.

  1. MissEHoney

    MissEHoney New commenter

    I've already emailed but just wanted to flag up in here as well:

    The dashboard isn't working correctly. The balance is going up but the royalties stopped going up about 1pm yesterday. Sales are also not showing up.

    I also got my sales email through and the total is incorrect.
  2. nwilkin

    nwilkin Occasional commenter

    Same for me. I think the system has stalled! Can somebody switch it off and on again please :)
  3. labellaroma

    labellaroma Occasional commenter

    I contacted TES this morning via the 'chat' function to inform them of the problem of the royalties figure not changing and sales not showing despite our 'sales' figure working as we continue to sell. What is interesting to see is that I have since sold a resource in dollars and all 3 functions are working correctly!! I have been told to send an email to inform them of this problem.
  4. corcuera

    corcuera New commenter

    Same here.
  5. labellaroma

    labellaroma Occasional commenter

    Seems to be working again.
    nwilkin likes this.
  6. tesAuthorTeam

    tesAuthorTeam Administrator Staff Member TES Authors' forum host

    Thanks for flagging this issue to us, we believe that the error should now be rectified. If you notice any further problems please email authors@tes.com to bring it to our attention.
    Last edited: Feb 27, 2020

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