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Conversation time out

Discussion in 'Welcome lounge and forum help' started by marlin, Sep 24, 2015.

  1. marlin

    marlin Star commenter

    @TES_Rosaline

    How long are we supposed to have to write a conversation message? I was replying to a conversation and after only a few minutes - perhaps 5 but no more - I got this message flash on the screen.
    upload_2015-9-24_19-46-38.png

    When I tried to post, after seeing the flash message, I saw this
    upload_2015-9-24_19-47-7.png

    I had to use the back button to try and navigate back to my 'home' page.
     
  2. marlin

    marlin Star commenter

    I got a timed out message after writing the previous post, but clicking 'start thread' again posted it.
     
  3. FigmentOYI

    FigmentOYI Lead commenter

    I think a few others have had it too including me - just on visiting another page. In the end I had to close down and log back in.
     
  4. marlin

    marlin Star commenter

    I've just had to do that too. :(
     
  5. TES_Pippa

    TES_Pippa Administrator Staff Member

  6. FigmentOYI

    FigmentOYI Lead commenter

    Thanks. I had this message a moment ago when I tried to post - was I too fast for it?
     

    Attached Files:

  7. TES_Pippa

    TES_Pippa Administrator Staff Member

    morning @Figmentofyourimagination - afraid so... you're too quick to draw. ;)
    There's a waiting time between posts, had you just posted a previous comment?
     
  8. FigmentOYI

    FigmentOYI Lead commenter

    Yes :) we have a very quick turn around on entertainment. Oh my, we have to wait? That will make our midnight thread interesting!:eek:
     
    marlin likes this.
  9. marlin

    marlin Star commenter

  10. TES_Pippa

    TES_Pippa Administrator Staff Member

    @marlin @xena-warrior @Figmentofyourimagination after look

    @marlin @xena-warrior @Figmentofyourimagination Having looked into the timeout issue we've traced it back to our internet transit provider who had a power outage in London last week when you were experiencing the problem. This shouldn't happen again, but obviously please flag any future issues like this up to me.

    Thanks, Pippa
     
  11. marlin

    marlin Star commenter

    @TES_Pippa Thank you. I've not experienced the fault again. It's good to have an explanation - but how unfortunate for all of you at TES towers so close to the launch of the new site. :(
     
  12. FigmentOYI

    FigmentOYI Lead commenter

    Agreed, and thanks for update
     

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