We needed to order some food today and but for my impeccable patience, the process might have ended up with the blood of a dead wife on my hands and me getting my collar felt for it. It all started out simply enough. She had a voucher from a magazine offering a £10 discount from Sainsburys and another voucher she'd picked up whilst she was in Sainsburys giving a £5 discount if she spent £50 or more. So she decided to buy our shopping from Sainsburys instead of Tesco this time... Although I sometimes joke about her being as blonde as a short plank, she isn't really, at least not so much as I make out. The problems began with the registration process. I was called in to discover why she couldn't register. Ok, we eventually sorted that out as there were several tick boxes she hadn't ticked, and I left her to get on with it. She called me back after a while when she reached the point in her list to order meat."It looks a lot more expensive than usualy pay at Sainsburys" she said. "It's "20 odd quid for a joint." "No that the price per kilo" I said. You should be able to choose the size you want. But could we? The only option was one of them. I suggested we just order from Tesco as usual but she was adamant she would persevere because she knows that Sainsburys sell some silly rabbit treat that Tesco believe their customers wouldn't be stupid enough to buy. I left her to it and walked the dog, only to return to find a list of things she'd been struggling to order. We worked through them by suggesting alternative searches and finally completed her order. Paying for it added to the hilarity and tedium. What tick boxes were'nt we ticking this time? Having eventually got there and made the payment, we got the thank you screen telling us our goods will be delivered as requested on Friday. "Sweety-Tart", I said, we're not going to be here on Friday. You're off out with your mate and I will be working on Friday. You'll have to change the date. And this is where the fun really started, because once the order had been placed, the site logged us out and wouldn't let us log in again. We closed it down and started again, but when we tried to access our order, it told uswe have no outstanding orders. I gave up, intending to give Sainsbury a cll about it but my sweetheart tried over and over again and eventually got to the point she was able to recover her order. Great! We tried to amend the deliver time to tomorrow but there were no slots. We tried to cancel the order in the vain hope we'd be able to order from Tesco instead and have something to eat but the site repeatedly came back with a message telling us it had a problem. In the end I rang Sainsburys to cancel the order and the very kind gentleman on the other end of the phone told me it had already been cancelled online. I thanked him for his trouble, told him I wasn't angry with him personally that we'd wasted an hour and half of our lives struggling with a poorly worked out website as it obviously wasn't his fault, but since he'd been so helpful, and since it had been made clear our conversation had been recorded, would it be overly generous of him to pass on my best wishes to his managers and let them know We won't be troubling them again with our online orders until they get their act together. 20 minutes later, order placed with Tesco for delivery tomorrow at lower delivery cost and incidentally more items on the bill for the same cost.