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China Email Issues - Lost Contact

Discussion in 'Teaching abroad' started by ickleangellady1, Jul 20, 2018.

  1. ickleangellady1

    ickleangellady1 New commenter


    Has anyone else had problems emailing their school in China. I've been emailing backwards and forwards with my school since April but two days ago my emails bounced back as unsent because:

    Your message wasn't delivered to because the domain v****.cn couldn't be found.

    The v**** is the school domain name I think. Do they/ can they shut this down over the summer? Would they be doing maintaince which would stop my emails getting through.

    I tried again the next day and got the same thing. I'm getting very scared now. It is a very established school and is apparently run by one of the most famous companies in China so I don't understand what's going on. Has anyone else got any experience? What do you guys think is happening? Is it looking bad?
  2. ejclibrarian

    ejclibrarian Established commenter Community helper

    Have you tried calling them? I would do that.
    ickleangellady1 likes this.
  3. blue451

    blue451 Lead commenter

    I'd start by checking my email address beccause in my case, it's more than possible I'd suddenly type the address wrongly.

    Then I'd try to reassure myself by thinking either that if they've already sent me a flight ticket then they are definitely expecting me OR if they haven't yet sent the flight ticket then they're going to need to get in touch with me sooner or later.

    Thirdly I'd do as ejclibrarian suggests and try calling.

    It's highly unlikely anything is seriously amiss - email servers do have problems from time to time and that fact that it's a well established school would make me think it's a glitch rather than a catastrophe.

    Good luck and let us know how you get on.
  4. Teachallover

    Teachallover Occasional commenter

    Email issues are common in China. The whole internet is! That’s why I have my new HOS, HR and department all on my wechat contact (social network in China). If you manage to get in touch it may well be worth asking if you can add them on your wechat. It’s a quicker and more effective way of communication.
  5. ickleangellady1

    ickleangellady1 New commenter

    I was worried about the cost and about looking like a frantic loon so was giving myself until Tuesday to see if I heard anything first. It's awful though. It's the first time I've done all this and it's so different to the process of getting a new job here.
  6. ickleangellady1

    ickleangellady1 New commenter

    Thanks. It's definately not a typo as I just clicked 'reply all' the same as I've always done. The addresses with @v****.cn bounce back so I'm just hoping it is just a IT type problem. It's hard not to let your imagination run wild though as I had just sent them my fully processed documents. It is a very well established school with a strong on line presence though so I'm sure I'm just panicking over nothing. I am trying to comfort myself that if they had decided they didn't want me anymore, they would let me know....wouldn't they???? They wouldn't just cut off communication....would they????? Ha ha ha I'm driving myself mad!
  7. ickleangellady1

    ickleangellady1 New commenter

    Thanks. I took your advice and have found the school on WeChat. Not sure how to actually communicate with them on there or how to find individual staff members but I figure it out. Where abouts are you going?
  8. Teachallover

    Teachallover Occasional commenter

    I would add each of them personally if possible, wechat is just like whatsapp. My school use it as their main form of communication between staff and also parents so it will take some getting used to for me. I will certainly be turning off my notifications at home time! I’m returning to the capital of China...
    ickleangellady1 likes this.
  9. Mr_Frosty

    Mr_Frosty Established commenter

    Also check the website, assuming it has the same domain - if the whole website is down that might give you a clue, if not there may be an alternative way to contact them.
    ickleangellady1 likes this.
  10. Bytor

    Bytor Occasional commenter

    If you do need to phone a foreign landline, try using Skype calls on your mobile via wifi.

    There is a charge, but far cheaper than the regular route.
    ickleangellady1 and Teachallover like this.
  11. ickleangellady1

    ickleangellady1 New commenter

    Thanks for the tip
  12. ickleangellady1

    ickleangellady1 New commenter

    Their website is fine
  13. ejclibrarian

    ejclibrarian Established commenter Community helper

    Definitely use Skype. I don't even have a landline anymore. Giving them a ring isn't looking desperate. Just say you've had two emails bounce back so you wanted to check they got the info. That's not looking crazy. It's perfectly normal.
    ickleangellady1 likes this.
  14. ickleangellady1

    ickleangellady1 New commenter

    I kind of tried to send the first email loads of times, I was so freaked out by it not sending (*embarrassed smiley*). I still haven't heard anything from anybody now for since Friday 13th June which, considering how quick they have been with replying in the past, is a long time. I'm going to stay calm until Monday and call them then. I'll keep you guys updated
  15. the hippo

    the hippo Lead commenter Community helper

    Argh! The Great Firewall of China is a pain in the neck. Most Chinese HR people will be aware of the problems and be very sympathetic.
    Teachallover likes this.
  16. ickleangellady1

    ickleangellady1 New commenter

    I may have made a breakthrough. I think it may work if I send the email through Outlook. I'll let you know
    ejclibrarian likes this.
  17. shazzamac

    shazzamac New commenter

    I had problems with emails to/from China too. I downloaded we chat, made an ac and now do most communication that way with all sorts of people... Head, HR, my shipping company etc etc. It's soooo much quicker and more effective than email. And gives you a way to check if there are any mails you've missed.
    Good luck.
    ickleangellady1 likes this.
  18. ickleangellady1

    ickleangellady1 New commenter

    Did it all work out for you? Are you over there yet?
  19. ejclibrarian

    ejclibrarian Established commenter Community helper

    Good luck! Let us know what happens :)
  20. shazzamac

    shazzamac New commenter

    I'm not there yet. But yes it's working out. Sometimes I try email, and if I don't get a reply I wechat. In fact the whole chat thing is just easier since most of the time they reply instantly and you can 'chat' back and forth rather than ask loads in 1 email.
    I even asked my Chinese shipping agent and they gave personal wechat out and it worked just fine.
    I'd say if you can't get one, then something sounds off.
    Good luck.

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