So last week we went on a school trip (LKS2 class). It was to a public place, moderately busy. At the end of the day some of my boys had gone into the toilets and came out running and screaming. I had a firm word with them, did not raise my voice at them, gave them my disappointed look etc that works just fine with them. The next day the headteacher finds me at lunchtime and asks to have a word. A member of public has rung in to the school to complain that I shouted at the children. I am horrified and embarrassed. My headteacher is taking no further action but even so I am still upset by the situation. She has before told me I am too firm on my class and I even used this as an example of feedback in a recent interview where I discussed how I had reflected on it the first time she told me this and I decided that I'm not too firm, I know their boundaries and we have a laugh but they know there is a limit. When I draw the line they know enough is enough. Thankfully the headteacher of that school valued that all my observations and feedback have shown behaviour management as my strength and has employed me for next year and I am leaving this current headteacher. I guess I needed to blow a bit of steam and share. And also wanted to know - when you are in public with your class, do you expect them to behave sensibly and show the school in a good light by walking in public places, not running around screaming?