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Bad reviews

Discussion in 'TES Authors' Group' started by bharryb, May 16, 2018.

  1. bharryb

    bharryb New commenter

    Hi

    I am sure this has come up before but could not find a thread. I have a resource which was given a 1 star review because there were 'two mistakes in it'.

    I know there are no mistakes. It has been proof read again and again by multiple people.I don't publish until my resources have been proof read. I have replied to the review and asked where the mistakes are.

    Is there anyway of managing this? I see it as kind of malicious. There is nothing to stop people putting any vague criticism in their review.
     
  2. bharryb

    bharryb New commenter

    Oh I should add I know tes deal with things if it is a technical issue but how can I prove the point that the resource is fine or the review is unfair based on content of resource?
     
  3. EC_Resources

    EC_Resources Occasional commenter

    Hi bharryb, if it's an unfair / unconstructive review they will often remove it too if you ask :)
     
  4. TES_Rosaline

    TES_Rosaline Administrator Staff Member

    Hello @bharryb,

    Have you been in touch with the Customer Services Team about the review of your resource? Please can you email help@tes.com? My colleagues will be able to help you with your query.
     
  5. bharryb

    bharryb New commenter

    Hi

    Thanks

    I have contacted help@tes.
     
  6. TES_Rosaline

    TES_Rosaline Administrator Staff Member

    You're welcome @bharryb. Thank you for letting me know.
     
  7. Littlesherbetlemon

    Littlesherbetlemon Occasional commenter

    @bharryb it is not nice to get a really low review.
    I'm assuming the resource was the one about the earth tilting towards the sun. I've just had a quick look at the sheets that are previewed. Perhaps it isn't a spelling mistake but a missing word. The last part on the first sheet says, "Explain why it is Summer in the UK when the Northern Hemisphere tilted towards the Sun." Is there an "is" missing between "Hemisphere" and "tilted"?
    Once I made a similar mistake and had a bad review. I corrected the mistake and got TES to email it to the buyer and TES removed the poor review. Good luck.
     
    TheGingerTeacher likes this.
  8. mrajlong

    mrajlong Established commenter

    Dude, you might wanna take a look at your torture square resource title too ;)
     

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