I came back to teach in the UK after two years abroad. I signed up with a supply agency and filled in a CRB check form on 30th Sept 2010. I called the agency three or four times November - January and was told by the receptionist that she had check online and that my CRB check was at stage 4 'With the Police' Finally, last Thursday, 10 weeks after having applied for the CRB I called the agency and demanded the number of my form so I could chase it myself. Only to discover that the agency had NEVER applied for it! I have been waiting nearly 3 months with no work beause a receptionist wanted to fob me off and lied! I told the agency about this and their response was not even to apologise (although they have resubmitted my CRB application online - they say) I want to name and shame this agency as they have effectively cost me a lot of time when I could have been working, but not sure if there is any recourse for complaints?