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Author dashboard data inaccuracies

Discussion in 'TES Authors' Group' started by charliep86, Apr 20, 2018.

  1. charliep86

    charliep86 New commenter Staff Member TES Authors' forum host

    Hello authors,

    Over the past few years we have built a number of tools that support authors, including providing greater access to data. We now supply a substantial amount of data to our author community, to enable them to better understand how other teachers on Tes are using their resources, and to better help those who are selling.

    However, some of the underlying architecture and systems that these rely on haven’t been able to cope with the volumes as the platform has grown bigger. We also have a large degree of complexity within the current setup, meaning that we are currently drawing data from a number of different sources, some of which are unreliable. As a consequence, we have ended up in a situation where some of the data we show you in the author dashboard isn’t always 100% accurate or reliable.

    We have now undertaken a thorough review of the different systems responsible for supplying this data, to see where there are discrepancies or mistakes.

    We are now in the process of fixing these issues, through consolidating the number of sources that we use to supply this data, and ensuring that the technical pipelines that collect and provide it are accurate and reliable.

    Most of the data we surface in the dashboard is accurate and reliable, however there are a few instances where the web metrics and some aggregated sales data aren’t 100% accurate. Your sales balance, royalty amount and sales history are accurate, as they are pulled directly from our finance system. However, the data in the ‘resource management’ tab has some issues, and the top-level statistics on your overview tab are similarly sometimes inaccurate. The charts and graphs are generated by a reliable data pipeline, although we have been showing incorrect conversion data.

    We apologise for this mistake, and for being slow to act on the reports from the author community. This has not been a straightforward thing to fix due to the complexity built into it, and our priorities have been focused elsewhere. We are putting in the work now to ensure that going forward the data we provide to our author community is as accurate and reliable as feasibly possible. As part of the changes we will be making, some of the data won’t be instantaneously updated: we will be letting you know the frequency of data update, and will make this clear within the dashboard.

    If you have any questions, please do let us know.

    Thank you,

    The Tes team
     
  2. mrajlong

    mrajlong Established commenter

    Hallelujah!
     
    tosh740 and Krazikas like this.
  3. MissEHoney

    MissEHoney New commenter

    Does this include the data for bundles? When i look at sales data it shows how many have sold but not the amount that have. This problem also occurs when i download the spreadsheet data.
     

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