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Are you having technical issues with the forums?

Discussion in 'Welcome lounge and forum help' started by TES_Rosaline, Jul 20, 2016.

  1. red_observer

    red_observer Star commenter

    Yes I am still having problems in that I can’t edit my posts! Thank you
     
  2. TES_Rosaline

    TES_Rosaline Administrator Staff Member

    Hello @red_observer,

    Sorry to hear that you are having problems with the edit facility. I'll check your account to see if everything is working as it should.

    What happens when you try to edit your posts?
     
  3. red_observer

    red_observer Star commenter

    There is no edit facility on some of my posts.
    Thanks for your time.
     
  4. TES_Rosaline

    TES_Rosaline Administrator Staff Member

  5. Jingye

    Jingye New commenter

    Just signed up today.
    I have problem in posting:
    1. Missing posting, luckily I press 'back' to get the content back and repost ok.
    2. Missing comments.
    3. Comments posted but missing part of it.

    I am using Google Chrome Version 62.0.3202.62 (Official Build) (64-bit) on Mac
     
  6. TES_Rosaline

    TES_Rosaline Administrator Staff Member

    Hello @Jingye,

    Sorry to hear that you are having problems posting on the forums. Are you still experiencing the same problems today?

    In the meantime, I'll let the techies know so that they can investigate the issue.

    What forum and thread were you trying to post on? Please can you include any screen grabs of error pages and error messages as well.

    Please clear the cache in the first instance; use the logged in option; and only use one tab to use the forums, if possible.

    Please bear with us while we try to resolve the issues. Thank you.
     
  7. Jingye

    Jingye New commenter

  8. TES_Rosaline

    TES_Rosaline Administrator Staff Member

    Thank you for posting the links @Jingye.
     
  9. And how do you deal with these issues? What can you do to fix them?
     
  10. TES_Rosaline

    TES_Rosaline Administrator Staff Member

    Hello @michaelddorsey,

    Sorry for the delay in responding to your post. Please can you let me know the details of your technical issue? Thank you.
     
  11. jodi_21

    jodi_21 New commenter

    hi - does anyone know how to find resources that you have 'saved for later' I can't !!

    thanks
     
  12. TES_Rosaline

    TES_Rosaline Administrator Staff Member

    Hello @jodi_21,

    Thank you for your query.

    Saved resources can be accessed from the ‘Downloads’ dashboard.

    When you open the downloads dashboard, in the top navigation panel there are two tabs: ‘My resources’ and ‘Saved resources’

    All the resources that you have saved but not bought will be under the ‘Saved resources’ tab.
     
  13. viola12

    viola12 New commenter

    Hi there,

    I just want to ask why I have 13 downloaded resources but only 12 purchases... ?

    Thanks in advance!
     
  14. TES_Rosaline

    TES_Rosaline Administrator Staff Member

    Hello @viola12,

    Please can you contact the Customer Services Team by emailing help@tes.com? Thank you. My colleagues should be able to help you with your query.
     
  15. viola12

    viola12 New commenter

    Thank you TES_Rosaline :)
     
  16. TES_Rosaline

    TES_Rosaline Administrator Staff Member

  17. Happygopolitely

    Happygopolitely Established commenter

    Hi - regarding new users, the Guidelines state: 'All new users will be premoderated until five consecutive posts have been approved'.

    Does anyone know if this has changed as I have posted quite a few times now (approx 530 times) and still have posts premoderated? Even this one?
     
  18. TES_Rosaline

    TES_Rosaline Administrator Staff Member

    Hello @Happygopolitely,

    Please can we keep this thread for technical issues on the forums.

    To answer your question, the policy changed some time ago because of disruptive elements causing problems on the forums.

    Please can you email Tes.Community@tesglobal.com regarding questions about moderation.

    The moderation policy, which you agreed to when you registered on the site, states:

    Please note: We reserve the right to remove content, lock threads, ban members or moderate user posts in our moderated forums at our discretion.

    Threads or posts may be deleted and members may be banned at the sole discretion of TES moderation staff without notice.

    We reserve the right to amend our moderation policy at any time without notice.

    Please also remember that we will not enter into any debates regarding any sanction.
     
  19. Happygopolitely

    Happygopolitely Established commenter

    Thankyou.
     
  20. SundaeTrifle

    SundaeTrifle Occasional commenter

    I used to be able to click on a poster’s name and see links to their other postings but I haven’t been able to do this for several months now.
     

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