Hi all, I'm in Italy. Getting conflicting answers from HM Passport Office web helpline. I want to apply for a new passport (renewal) and need to check which ID I should send. The first adviser said I need address proof, the second said I didn't because Italy is a Group 1 country, so I just have to send my old passport after I apply online. I want to believe the second one, but was wondering if anyone had experience? Cheers all.