Hello Have had a hellish day all round at school, totally knackered. About 8 this evening my 14yr old daughter spotted a tidal mark of water encroaching across the lounge carpet and we all (daughter, myself and my 15yr old son) investigated. Pretty soon we were paddling in 2 inches of water throughout the ground floor of the house :-( I rang the aforementioned insurance company and they faffed big time on the phone. Then they promised an 'engineer' for 10.30pm - eeek, what??? I am knackered and two and a half hours in my book is not an 'emergency' response. Now (almost 11.30) and a phone call later, no show from AA, no water, no hope ad no bloody sleep!!! Anyone else had more luck with them? So ****** off. Sorry for the misery emitted.