https://www.bbc.co.uk/news/technology-49607061 It seems that government predictions of how many people use the Internet are based on spurious data. Yet the trend to make government services difficult to access for people without the Internet continues unabated. In another of today's news stories, Sainsburys back-tracked on an experiment to have till-free stores. https://www.bbc.co.uk/news/technology-49652026 saying the public wasn't ready for this yet. "Customers had to scan their groceries using Sainsbury's Pay & Go app, paying for them as they went around the shop. But it resulted in long queues at the helpdesk as people attempted to pay for their groceries in the traditional way. Sainsbury's said it had learned "a huge amount" from the experiment." Had either the government or Sainsburys asked my opinion, gleaned from years of technology and dealing with people, I'd have told them their assumptions were way out. We all know that eventually it should be possible to live in an entirely connected world, but in my opinion this stuff is at least thirty years premature. At the best guess by experts, only 80% of the UK population has a smartphone, which would be required for Sainsbury's till-free shops to be useable. The number of people of all ages in my experience, who own smartphones but have been able to use them without encountering some sort of glitch is miniscule. Who on earth makes such idiotic assumptions that it's simple to introduce technology in such far reaching ways, without considering how the fifth of our population who can't cope with it yet will become excluded?