The situation is this. I was booked for a trial day at a school last week. I was sceptical as I knew that some schools (sadly) expect some sort of "free trial" day. So I made it clear to the agency that I needed to be paid. The agency rang up the school (allegedly) and I was told that the school was happy to pay me for a full day's work at a teachers' rate. I had a call today from the agency. Apparently, there was some sort of mis-communication and the school thought that they were getting me for free for a day. "I am sorry about the mix-up. Our branch manager asked if you would like some vouchers instead" "how much for?" "£50's worth of vouchers of your choice". I said "no", it was not acceptable at all and I await a reply. Does anybody know what rights I have. A form of "verbal contract" was obviously made when the booking was made on the phone. Absolutely disgusted.