The whole point is the bag was brand new and not cheap. I appreciate it was an accident but then again the drinks tray was over full and I was not responsible for the spillage. I don't wish to extract as much punnishment as possible but I do think it unfair that my bag should be damaged within hours of using it because of someone else's incompetance. Anyway today BF did go back to the restaurant and the manager was very apologetic and said under normal circumstances they would expect us to have the bag cleaned but because it was less than 24 hours old they would refer the matter to head office to have the money reimbursed. I used to be a customer service manager for a well known supermarket and have to say I would have got the store manager's authorisation to reimburse the customer as soon as possible for the £200 had the store been responsible for similar damage.