I have recently started working at a new college this term. In one of my year 11 classes, one of my students, who did the first half of the course last year with someone else, has an issue with me. From the first lesson, she has seemed to dislike me quite a lot, and is disrespectful and unpleasant with me in front of the class. Because she has done the first half of the course before, she feels she does not have to pay attention when I am teaching at the front and this comes in the form of her talking with whoever is next to her, albeit about the work, which is distracting and everyone can hear it. When I want her to be quiet, I make it a point to not say her name too much and say something like “girls could you be quiet please”. Nevertheless she gets angry and she shouts at me in front of the class: “WE ARE TALKING ABOUT THE WORK.”. She does not understand that during teaching time she needs to be quiet and it is not the time to do this. So far this term, I have had to ask her to step out of the room on 2 occasions, once for swearing. I have been trying different things, like being super nice to her, but it has not worked. Any time that I try talking to her 1:1 about her behaviour, she gets very heated up and it goes nowhere. Once, during our very first 1:1 chat about her behaviour after class, she was getting so heated up that she wanted to close the door so that others would not hear her screaming at me, but luckily another teacher walked by just then and intervened. The conception of mine that this student has a problem with me has been validated by speaking with her form tutor. He agrees that this student ‘does have an issue with me and has decided that she wants to disrespect me’. He said that she feels that I treat her unfairly, which is not the case at all. She was recently not happy with a grade I had given her, even though this was the grade that was warranted. I am wondering, how best to solve this problem. In the 4 years that I have been teaching I have not had a student who has had an issue with me like this. Thanks very much for your advice.