I'm frequently among the first to be critical of supermarkets, but when praise is due, I feel it should be given. My sweetheart wanted a new phone, had taken advice from various people and decided on the model she wanted, so last Friday we went to buy it from Tesco, which she told me had it at a good price. She had previously purchased an iphone off Amazon, for which she bought a sim card from Tesco, but after using it for a few years, she wanted a bigger screen. When we arrived at the phone counter and she explained what she was after, the assistant asked what her phone number was to check out how much she was paying and reduced the monthly cost by around 20%. She asked his advice about the phone she was after and whether it was as good as people had told her. He explained how it was better featured than many, but half the cost of the Samsung equivalent. OK, so when she was happy, I bought it for her as an anniversary present, he set it all up and explained where to find stuff. As someone who spent time in sales, I was impressed that at no stage had he attempted to up-sell a more expensive phone and asked if he'd personally done well from sales this year. He told me he gets no commission from any sales, so can be honest. She wanted a cover for the phone, he told her the best place to get one. Well, nothing is ever simple, is it? She had to learn the hard way that although her new phone is capable of the same sorts of things her iphone did, the apps she had been using weren't necessarily compatible, but there was more... Every time she tried to download an app, the phone demanded she enter a password, then google popped up to demand a password, upon which the phone software told her there was a problem with installing the app. I need to explain here that I am technically savvy and have spent a lifetime solving technical problems but find most things associated with smart phones to be completely pointless in the bigger scheme of things. I have a smart phone my employer provided, but have no interest in using it for anything other than making and answering calls on. I don't carry it around with me unless I have to; and when I'm not at work, the phone remains on my desk. I have absolutely no interest in allowing my life to be wasted in getting some pointless phone app to work and getting it to work again once a software update gets downloaded. Fuxache, I've done my bit, having pushed back the frontiers of technology in the fields of technology I worked in, reached state retirement age and think it's time I had a blow from it all. It's hard enough work sorting out why the latest Firefox update has slowed my browsing to a crawl. Anyway, back to the Tesco phone sales staff, we went back to Tesco on Christmas Eve with this sodding phone. A different branch as it happens. The guy she spoke to was a genius with phones. If I live to be a thousand, I will never appreciate how he acquired the ability to swipe as fast as he did, or notice where the icons he sought were. I was impressed by the level of customer service being offered and my sweetheart went away happy. I asked what the lad's name was and who I could recommend he gets a brownie point to in order to further his career, but it seems it isn't that easy. We had to go back to Tesco with the phone today, because despite the kid kindly sorting out all my sweetheart's previous difficulties, that just opened the door to more problems. She wrote a list of them. This time I didn't go with her to the phone counter, but wandered off to see if there any bargains to be found, bought a packet of half price fags (joke) and bumped into her elsewhere in the store when she interrupted a conversation I was having with a dolly bird about the price of fish. It turned out that the lad on the phone counter had said he'd sort it all out for her if she left the phone with him while she did her shopping. We've been back home for over six hours now and she hasn't once asked for help with her phone, so to my mind, that's not only a success story, it's an accolade to an otherwise unsung hero of excellent customer service.