NB: Payroll does seem to be very slowly answering emails/snailmail at the moment (see below), though if you want a two-way phone conversation with them, you'll have to get the details by PM-ing Mazjan, Tina123 or me - as they want us to pass certain information on to desperate unpaid markers only, but they don't want it posted. UPDATE: The following appears to be convincing information. I've just rung ETS Europe, who have now moved out of the original HQ to different premises, still in Watford. Their spokesperson declines to give the address, but says that the previous landline phone numbers (apart from the markers' helpline 0870 161 4529) no longer apply. She declines to say whether the above helpline is still in another country (Ireland), but says that they have a "larger group of people" trained to deal with payroll enquiries, and that the telephonists have immediate and direct two-way communication with individuals working in Payroll. She says that she and a team of people are continually monitoring the payrollenquiry@ address inbox and are working to answer all emails to payrollenquiry@, and to answer all snailmail addressed to Payroll and received at the old Watford HQ. She did not say, and I forgot to ask, whether there is a mail-forwarding system in operation, and how long it's booked for. She said that in due course the markers' helpline callcentre would be decommissioned and from that point the same phone number would have an automatic redirection system to ETS staff who would be able to answer your payroll queries. Re the scheduled paydates. She confirmed that the final claims-date of 21st Oct (tomorrow) still pertains, and that after that date only claims emailed or received on or before that date would be dealt with. She confirmed that 21st October is a paydate which will go ahead, and that another paydate is scheduled for 7th November 08. This paragraph contains information which causes me puzzlement. She appeared confused when I asked her how many people were working in payroll and stressed that there was a large number of people working there. However this may include the people answering emails and snailmail, and may not be a description of the number of people actually handling payments [which for all I know may not be unadjacent to two]. When I asked after a member of staff whom I'd spoken to a couple of weeks ago, she said that that person had left. As far as I know, all the contact information which I have given unpaid markers by PM still pertains, except the landline number and the snailmail address. I have done my best to give accurate information here, as I understand it, but if you have any queries or corrections, please post here or PM me. Redbiro.